Frequently Asked Questions

A selection of our most frequently asked questions

What areas do you cover?

We are based in Amersham, and cover much of the local area. Please see our ‘Get in Touch’ page for a more comprehensive list of the areas we cover for estimates and removals. Better still, call our office and speak to our experienced office staff for guidance and/or advice.

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Access

The access at the address you are moving from will be checked by your surveyor. He will discuss the access at your destination address with you.

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Dispensation Parking

Dispensation to park on a road with restrictions should be applied for by the customer at the local council offices. Any parking fines incurred will be charged on.

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Liability & Insurance

We accept liability on two different levels while your effects are in our care. We recommend Standard Liability which provides wide protection. If you have your own insurance cover then the reduced Limited Liability might be adequate for you. We have insurance to cover our liability to you. Please refer to our Terms and Conditions for full details.

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Help with completing Forms?

Staff are available in our offices should you have any queries regarding any of the paperwork needed for your move, whether domestic or international.

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Do you collect the boxes after the move?

We try to reuse the boxes used during removals to get maximum use and to avoid them going to landfill. We will collect boxes locally, providing they are kept dry and are flat packed. Unfortunately, we are unable to take any paper that has been used to wrap items. If you are moving out of the local area, then we would ask that you either contact a local removal company and offer them the boxes or you recycle them yourself.

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Payment Timescale

Generally, we require you to pay in full 7 days before your removal starts. You can pay by online banking, debit or credit card and by cheque.

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When will boxes and packing materials be delivered?

We normally deliver once or twice a week to our customers depending on the availability of a vehicle and driver. During our busy periods this may only be once a week. We will call you a day or two beforehand to check whether it is convenient to drop them to you. Alternatively, you can collect boxes in person, any day, Monday to Friday from 9am to 5pm.

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Do you reserve provisional dates?

During the quieter periods of the year we can take your booking as a provisional, but must stress that until you have exchanged contracts this is not a confirmed booking in our diary. We do not hold provisional dates indefinitely and you will need to check with our office regularly to ensure that the date you need is still available. Provisional bookings do not guarantee the space is reserved in our diary, and we have to take confirmed bookings on a first come, first served basis.

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Can I get a Quotation online?

We are unable to quote online or over the telephone as it is very important for us to accurately measure the volume of your move and check the access including any parking restrictions etc. Therefore we need to visit you, discuss your requirements in detail and answer any queries you have.

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Will you pack our belongings?

We have several packing options available to you, whether it be a full or part pack, or just your china and glass items. Our Surveyor will explain these options to you when he conducts the survey at your home.

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How much does it cost?

Our Quotations are based on the volume of your belongings and effects, as well as the distance, special lifting equipment required and access at your current property and the one you are moving to. We then choose the most suitable vehicle from our fleet to suit your move along with the number of men needed on the job. This is why our Surveyor needs to meet with you at your home to assess all aspects of your move. He can also talk you through your options with regard to packing, and how we would carry out your move.

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When will the Crew arrive?

Normally, between 08.00 – 09.00, except on distance moves and where we will need additional time to travel to you.

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